Frequently asked question

 

SOAP
 
How Does Tahamí Make Soap
We use the cold process method to create the finest skin loving soaps. Our soaps are made in small batches using Good Manufacturing Practices (GMP) to ensure our products are consistently produced and that quality is controlled according to the highest industry standards.
 

How Long Does Soap Last

Our soaps will last on your shelves for years.  In fact, cold process soaps actually get better with age.  They harden and mellow in a manner many small batch soap devotees find very attractive.  For our soaps made with essential oil and fragrance, we recommend that they are used within 4-6 months to retain the strength of the essential oils and fragrances.

Once in Use, you will extend the life of your soap by:

• Store on a well draining soap dish.

• Never leave in standing water.

• Use a washcloth or shower puff when using soap.

 

Is There Lye In Tahamí Soap

NONE at all, but there once was. We use lye, as has been used for thousands of years, in the creation process, but there is no lye in the final product. Soap making isthe result of a chemical reaction between lye and fatty acids. This process is called saponification, the byproduct of which is soap loaded with glycerin.  The lye is gone after 48 hours, after which, we cure our soap for 4-6 weeks to allow the excess water used in the soap making process to evaporate creating a harder, milder, and longer lasting bar.

 

ENVIRONMENT
 
Do We Use Animal Testing
No way! The vast majority of our ingredients are made by Mother Nature herself, for those that are not, the efficacy of of each is well known.  Animal testing is not required or tolerated. 


Do We Use Animal Products
Our products are "Vegan Friendly" meaning, they are made using only vegetable oils and butters. We never use animal fats here. 


Are Soaps Biodegradable
Yes, they are completely biodegradable as only Mother Earth approved ingredients are used.


Are Tahamí Products Organic
Tahamí makes every effort to use organic and responsibly sourced ingredients. 
 
CUSTOMER SERIVCE
 
Shipping
We ship via USPS and FedEx. Packages are normally processed and ship in 2-3 business days. Orders submitted after 12:00 pm CT Friday or on Saturday or Sunday, will be processed the next business day.  Please give allowances for seasonal delays. Tracking numbers are always provided. 
 
What Form Of Payment Is Accepted
We accept PayPal, Visa, MasterCard, American Express or Discover.
 
Do We Ship Outside Of The United States
Not yet, but it is coming!!!!
 
How To Contact Customer Service

Tahamí By Nature is committed to providing the best possible skin care products and service to our customer-fans. Please feel free to contact us with any commits or questions.

Email: TahamiByNature@gmail.com

Main: (832) 534-3668

What Is The Return Policy

If you are not completely satisfied with your Tahamí By Nature purchase, please contact us by either telephone or email for return approval.  You must make a within 72 hours of receiving your product. We are happy to refund your money or replace the item with another product. NOTE: We cannot issue refunds due to an allergic reaction. Shipping fees, including return shipping fees, are not refundable.

What Are The Hours Of Operation

Monday-Thursday 8:00am – 4:00pm

Friday 8:00am – 12:00pm

 We are closed in observance of all United States holidays.

Thanksgiving and Christmas Holiday Closures:  We will be spending time with our families from the Wednesday before Thanksgiving through the Friday after.  For Christmas, December 23rd through January 2nd. If you order during this time your order will ship out on the next available business day.

One of the perks of working for Tahami!!!